Increasing digital transactions and information exchange year by year
With more than 10,000 customers and vendors, WT has introduced an operating model featuring electronic transactions and data exchange to significantly improve employee’s efficiency with digital sales and procurement procedures and with mutually agreed electronic exchange protocols that allow data interfacing. The following table shows the numbers of e-transactions with customers and vendors and their shares in revenue or purchase amounts in the past three years.
Digital transformation of operation and management procedures
Digitizing supply chain management
The complete establishment of a well-structured enterprise database, which was the Phase I goal of digital transformation, was followed by work on the supply chain operations such as procurement, stock and inventory management, customer order and shipment management in 2022. A trial run of some operation procedures and report management began in Q4 2022, and the optimized procedures have been gradually introduced in 2023 to improve processes such as procurement, shipment date reply, customer PO management, and paperless value-added tax invoicing.
Optimized processes and improved efficiency
Visual procurement decisions greatly improved work efficiency
In 2023, a centralized procurement platform was created to provide a one-page view of the necessary information for procurement decision-making, so that the dedicated sales and procurement personnel and procurement approval supervisors can quickly determine and proceed with procurement-related procedures and approval, and reduce inventory risks. Electronic procedures for shipment date change request and order cancellation request were also introduced.
Customized reports are generated with software assistance to simplify operations and enhance management work
Supply chain management are increasingly performed on the system. In addition, a customized automation-assisted module using Excel VBA tools to export customized reports was introduced to improve employees’ work efficiency and value by facilitating some time-consuming and labor-intensive tasks that require manual processing or customized reports.
Business dashboard for a quick grasp of practical work information
At WT, business dashboards are customized for users in different roles at different levels to meet their functional and decision-making requirements. Operational data automatically collected, sorted, and compiled on a daily basis by the system are made conveniently accessible via mobile devices or the Intranet to appropriate executives and employees, so that they are kept well-informed of the up-to-date operation status and trends and thus able to respond to and take action on any anomaly at the earliest possible moment.
Providing customers with comprehensive services
WT’s sales representatives regularly communicate with customers about sales orders, shipment dates and other transactions related matters. There is also a customer complaint mechanism in place for customers to provide feedback about service quality, product shipment quality, or other abnormal events.In order to ensure the overall customer service quality, a plan to set up customer satisfaction survey system has been launched in 2023. Opinions will be collected through questionnaires from important customers and new customers in 2024 as a basis for WT to continuously improve its service quality. The survey will be divided into five major aspects to understand the satisfaction level of each aspect. In addition, the input from customers will be gathered, and an improvement solution for each problem formulated and followed to ensure service quality.WT has already a customer complaint procedure in place to collect customer feedback about products and services. The complaints are filed to the competent units to analyze the cause, and keep track of improvements. Not only a reply will be given to customers about how the complaint is eventually handled, but internal publicity or training will be strengthened to prevent similar incidents from recurrence.
 |
 |
