Improving operational efficiency and delivering low-carbon services

Increasing digital transactions and information exchange year by year

With more than 10,000 customers and vendors, WT has introduced an operating model featuring electronic transactions and data exchange to significantly improve employee’s efficiency with digital sales and procurement procedures and with mutually agreed electronic exchange protocols that allow data interfacing. The following table shows the numbers of e-transactions with customers and vendors and their shares in revenue or purchase amounts in the past three years.

 

Digital transformation of operation and management procedures

Digitizing supply chain management

The complete establishment of a well-structured enterprise database, which was the Phase I goal of digital transformation, was followed by work on the supply chain operations such as procurement, stock and inventory management, customer order and shipment management in 2022. A trial run of some operation procedures and report management began in Q4 2022, and the optimized procedures have been gradually introduced in 2023 to improve processes such as procurement, shipment date reply, customer PO management, and paperless value-added tax invoicing.

Optimized processes and improved efficiency

Visual procurement decisions greatly improved work efficiency

In 2023, a centralized procurement platform was created to provide a one-page view of the necessary information for procurement decision-making, so that the dedicated sales and procurement personnel and procurement approval supervisors can quickly determine and proceed with procurement-related procedures and approval, and reduce inventory risks. Electronic procedures for shipment date change request and order cancellation request were also introduced.

Customized reports are generated with software assistance to simplify operations and enhance management work

Supply chain management are increasingly performed on the system. In addition, a customized automation-assisted module using Excel VBA tools to export customized reports was introduced to improve employees’ work efficiency and value by facilitating some time-consuming and labor-intensive tasks that require manual processing or customized reports.

Business dashboard for a quick grasp of practical work information

At WT, business dashboards are customized for users in different roles at different levels to meet their functional and decision-making requirements. Operational data automatically collected, sorted, and compiled on a daily basis by the system are made conveniently accessible via mobile devices or the Intranet to appropriate executives and employees, so that they are kept well-informed of the up-to-date operation status and trends and thus able to respond to and take action on any anomaly at the earliest possible moment.

Providing customers with comprehensive services

WT’s sales representatives regularly communicate with customers about sales orders, shipment dates and other transactions related matters. There is also a customer complaint mechanism in place for customers to provide feedback about service quality, product shipment quality, or other abnormal events.In order to ensure the overall customer service quality, a plan to set up customer satisfaction survey system has been launched in 2023. Opinions will be collected through questionnaires from important customers and new customers in 2024 as a basis for WT to continuously improve its service quality. The survey will be divided into five major aspects to understand the satisfaction level of each aspect. In addition, the input from customers will be gathered, and an improvement solution for each problem formulated and followed to ensure service quality.WT has already a customer complaint procedure in place to collect customer feedback about products and services. The complaints are filed to the competent units to analyze the cause, and keep track of improvements. Not only a reply will be given to customers about how the complaint is eventually handled, but internal publicity or training will be strengthened to prevent similar incidents from recurrence.

 

 

Continued growth in 2023! 4% increase in the Group’s operating revenue

WT’s consolidated net operating revenue was NT$594.5 billion in 2023, an increase of NT$23.3 billion or by 4%, from 2022. The net profit was NT$4 billion in 2023 and EPS was about NT$4.24 based on weighted average outstanding shares.

Optimistic outlook for long-term semiconductor market demand

2023 was a challenging year for the global semiconductor industry. The weak overall global economic environment, high inflation and high interest rates have intensified and extended the global semiconductor inventory adjustment cycle. Despite the challenges posed by the macro environment, the Company has demonstrated strong resilience. Facing the uncertainty of global economic recovery in the post-pandemic era, the rapid development of AI technology, the changes in the electronic product supply chain, and the increasing demand for energy conservation and carbon reduction brought about by climate change, the market demand and growth potential is expected to remain strong for the semiconductor sector in the long term. WT will continue to focus on high-growth products and applications such as third-generation semiconductors, electric vehicles, industrial control, energy management, green energy, cloud data centers, 5G communications, etc, as the rapid development of these application fields requires the supply of semiconductor components. To strengthen the foundation for sustainable business operations, WT will continuously improve its operational efficiency by optimizing the operation management system, enhancing its risk management, reinforcing its financial control system, upgrading its human resource management, and strengthening its ability to provide added values in the electronic components industry chain.

Continuously providing the best services to help customers achieve forwardlooking and sustainable product design

The industries and activities covered by Taiwan Sustainable Taxonomy activities are important global trends towards sustainable development. WT systematically manages the application fields of products it sells to consistently provide optimal services to meet its customers’ needs and assist them in developing forward-looking sustainable product designs.

WT has conducted an analysis to identify existing products that are in line with forward-looking economic activities specified by the Reference Guidelines for the Identification of sustainable economic activities in Taiwan Sustainable Taxonomy by the Financial Supervisory Commission. They are applications related to low-carbon transportation technology, high-efficiency equipment manufacturing and high-efficiency technology-related applications, and renewable energy installation. WT will continue to invest resources in these application fields to meet the goal of 20 percent operating revenue contribution from forward-looking economic activities by 2030.

 

Reinforce Corporate Governance

The Board of Directors is WT’s highest governance body. The Board of Directors are mainly responsible for monitoring the achievement of the Company’s operational goals and performance, providing strategic guidance to the management team, and overseeing the Company’s compliance with laws and regulations to ensure the best interests of its shareholders. In order to optimize the quality of the Board’ decisionmaking, there are a number of functional committees with different competence under the Board to effectively review the Company’s decisions on important issues and supervise their implementation.

In addition to the Corporate Governance Best Practice Principles, WT has a diversity policy to meet the needs of the Board’s operational and developmental functions, while taking into account the Directors’ professional knowledge and skills. Directors are elected at the shareholders’ meeting in accordance with the Rules for Directors Election. There were three functional committees under the Board: Audit Committee, Remuneration Committee and Risk Management Committee. In order to optimize and improve the Board’s functions and strengthen the management mechanism, WT began appointing a corporate governance supervisor in 2019 to handle matters relating to the Board meetings and shareholder meetings, assist the Directors in their orientation, continuing training, duty performing, and compliance with laws and regulations. For details, see Implementation of Corporate Governance in 2023.

 

Independent directors making up half of the Board Enhance the Independence of the Board of Directors

The Company’s Chairman concurrently serve as President to improve operational efficiency and the execution of decisions. In 2023, an additional Independent Director was by-elected as the eighth member of the Board by the annual shareholders meeting to strengthen the Board’s supervisory function. For the implementation of the Board Member diversity policy, see the Corporate Governance section (Organization and Responsibilities of the Board of Directors) of the WT official website. The Board of Directors meets at least once a quarter. In 2023, the Directors’ in person attendance rate at the 15 Board meetings was 94% , and the Independent Directors’ was 100%. Items falling into the nine types of matters specified in the Rules of Procedure for Board of Directors’ Meetings were submitted to the Board for discussion, including operating plans, financial reports, internal controls, chairman selection, fundraising, issuance of securities with equity nature, and other matters required by laws and regulations. A total of 55 major resolution were adopted in 2023. See Major Resolutions of Board Meetings under the Corporate Governance section for details.

 

To reduce the possibility of conflicts of interest between the Chairman and the other Directors, WT discloses information including the content of the items, the names of the interested Directors, and reasons for recusals in the annual reports, as required by Article 15 of the Rules of Procedure for Board of Directors’ Meetings. In addition, in compliance with the requirements of Taiwan Stock Exchange Corporation Operation Directions for Compliance with the Establishment of Board of Directors by TWSE Listed Companies and the Board’s Exercise of Powers, at least half of the Board Members are Independent Directors, and more than half of them are neither employees nor executives. Every year, WT arranges for each Director to attend professional director courses provided by external organizations such as Taiwan’s Securities and Futures Institute to improve the Board’s operational effectiveness. To implement corporate governance, Independent Directors may provide input and make suggestions in each functional committee for the Board’s information. In addition, information such as the existence of controlling shareholders and related party transactions is disclosed in the annual reports.

For detailed information on the members of the Board, the Audit Committee and other functional committees in 2023, including their age range, experience, tenure, concurrent positions in other companies, as well as relevant information on their Board meeting attendance rate, continuing education status, and recusals record, see Chapter 3: Corporate Governance Report of WT’s 2023 Annual Report for the description of implementation status of recusals of Directors.

 

Audit Committee members are hands-on with 100% attendance

The Audit Committee is composed of all Independent Directors. With one Independent Director byelected in 2023, there are currently four Committee members, with Kung-wha DING serving as the convener and chairman. The Committee meets at least once every quarter. The accountant must communicate fully with the Independent Directors on audit planning, audit, and audit results. The Internal Auditing Officer presents the implementation status and other matters to the Audit Committee at every non-emergency meeting. In 2023, a total of fourteen Audit Committee meetings were held with all members having a 100 percent in-person attendance rate. For detailed information, see the Operation of the Audit Committee in 2023.

Improved executive compensation management system Establish the Regulations Governing the Share Ownership of the CEO and Non-Executive Directors

The Remuneration Committee is composed of three Independent Directors. The purpose of the Committee is to take into account the Company’s operational performance, make objective and professional recommendations to the Board, and assist the Board in implementing and evaluating the Company’s overall compensation and welfare policies. In addition, the remuneration of directors and executives is determined and reviewed in accordance with the Director and Functional Committee Remuneration Payment Guidelines and the Regulations Governing Compensation Payment of Executive Officers as necessary to strike a balance between sustainable management and risk control. In 2023, a total of four Remuneration Committee meetings were held with all members having a 100 percent in-person attendance rate. For detailed information, see the Operation of the Remuneration Committee in 2023.

 

The Regulations Governing the Share Ownership of the CEO and Non-Executive Directors in 2023 to encourage the CEO and non-executive Directors (excluding Independent Directors) to hold an appropriate amount of the Company’s stocks for a long period, so that their performance could be consistent with shareholders’ interests and they could share the Company’s operating results with shareholders.

In 2023, the General Manager’s total annual pay (NT$23,400,000) was 19.8 times of the median
(NT$1,180,574) of that of the employees (excluding the General Manager) who have worked for more than six months in 2023 at the Taiwan headquarters and the four subsidiaries including Morrihan, Nuvision Technology, Maxtek Technology, and Techmosa. The General Manager’s pay increase from 2022 to 2023 was -71.6 times of the employees’ median pay increase at the Taiwan headquarters including the four mentioned subsidiaries. The ratio was negative as there was a negative increase in the General Manager’s total pay during the period. The total pay included the basic monthly salary and variable bonus and excluded the stock ownership trusts. Only the employees who have been employed throughout both 2022 and 2023 were taken into account for the median calculation to prevent discrepancies between the statistical median and the actual situation caused by issues such as incomparability of the pay increase of those who have not received a full year’s remuneration in both years (including new hires in 2022 or departures in 2023), and the absence of remuneration increase data for the new hires in 2023.

 

 

 

Two new committees, both with more than half of the members being Independent Directors

The Sustainable Development Committee was established in November 2023 to supervise and manage the implementation of sustainable development. At least three of the Committee members shall be appointed by the Board, and more than half must be Independent Directors. The Committee currently has five members. They are the Chairman, one Director and three Independent Directors. Its first convener and chair is Director Kerry Hsu. There are two functional groups under this Committee: Sustainable Development Team, headed by Chief Sustainability Officer Willie Sun, and Risk Management Team, headed by Chief Financial Officer Cheryl Yang.

The Nominating Committee was established in November 2023 to assist the Board in developing and managing human resource strategies for Directors and senior executives through fair and transparent procedures. At least three of the Committee members shall be appointed by the Board, and more than half must be Independent Directors. The Committee currently has three members. They are the Chairman and two Independent Directors. Its first convener and chair is Chairman Eric Cheng.

Board and functional committee performance assessment

WT has formulated the Rules for Board of Directors Performance Assessments in 2016, which clearly stipulates that the Board shall be evaluated at least once a year, and its performance must also be assessed once every three years by an external professional independent institution or an external team of experts and scholars. The assessment results must be reported to the Board, and be used as a reference to determine individual directors’ remuneration payment and nomination for the Board re-election.

In 2023, Taiwan Institute of Ethical Business, an external professional institute, was commissioned to assess the Board’s performance. The Institute and its executive experts have no business dealings with WT and thus are independent. The assessment was conducted through document review, questionnaires and on-site interviews with the Directors in four major aspects. The assessment concludes with two specific recommendations: 1) Increase the Independent Directors’ understanding of the operations of overseas subsidiaries and deepen their interaction with the executives; 2) Continue to implement the Company’s sustainable management goals. The internal and external assessment results were discussed at the Board meeting on February 16, 2024, which agreed to optimize WT’s corporate governance implementation by making the recommended improvement. For detailed information, see The implementation of external board performance evaluations.

 

 

 

Rigorous internal auditing to ensure integrity and objectivity

In WT, the Internal Audit Department is an independent unit under the Board. The appointment and dismissal of the Company’s internal audit supervisor are approved by the Audit Committee and passed by the Board. The appointment, dismissal, evaluation, review, salary, and compensation of internal auditors are handled in accordance with the Corporate Governance Best Practice Principles, and shall be submitted by the internal audit supervisor to the Board Chairperson for approval. The internal auditors are evaluated and reviewed once a year.

The purposes of internal audits are to assist the Board and executives in inspecting and reviewing defects in the internal control systems and measuring operational effectiveness and efficiency, to make timely recommendations for improvements to ensure the sustained operating effectiveness of the systems, and to provide a basis for review and correction.

 

Self-monitoring to enhance system adaptability

Regular internal audits are performed according to the annual audit plans, which is passed by the Board and based on identified risks. Special audits may be performed on a project basis when necessary. After an audit is concluded, the audit report and followup report are submitted for review to the Audit Committee before the prescribed statutory dates. The audit supervisor shall attend regular Audit Committee and Board meetings to report on the status and results of audit execution.

All internal departments and subsidiaries are to conduct self-assessments once a year and implement the Company’s self-monitoring mechanism. The design and implementation of the internal control system are adjusted in a timely manner in response to changes in the environment. The self-assessment reports are reviewed and approved by internal auditors, and the self-assessment results and audit discoveries provide a basis for the Board and General Manager to produce Internal Control System Statements.

WT has established an internal control system related to the management of financial and non-financial information in accordance with the Regulations Governing Establishment of Internal Control Systems by Public Companies, and has incorporated the preparation of sustainability reports into the internal control system for management. The Company’s management also exercises due diligence to ensure the quality of Sustainability Report.

 

WT attentively undertakes the best career planning for its employees

Corporate development stems from our belief in the cultivation of talent. WT group stresses the importance of employees’ overall development and creates a working environment suitable for the right people. In a fast-changing environment, in order to equip our employees with the ability to respond to future changes, WT has established a training and development plan to effectively transform learning into work results.

 

In 2021, WT invested a total of NT$3,412,800 in education and training, with a total of 628 training sessions, 16,167 participants and 6,490 training hours. Due to the deadline for the preparation of this report, the overseas subsidiaries only collected education and training data on the Code of Conduct and will continue to improve in 2022 by collecting education and training data on all employees.

 

According to the analysis of job categories, the average training hours of other categories are approximately equal, except for the training hours of junior supervisors, which are fewer. The average training hours for all employees was 2.53 hours, which is less than 0.2 hours different from the total average number of training hours by gender.

 

Want Talent Program, an all-round career development without limits

To provide a better career pathway program, WT launched the ″Want Talent″ elite training program. In addition to soft skills and technical courses, through job rotation training and participation in important projects and largescale conferences, employees can gain a more comprehensive understanding of the core concepts of the company’s operation. Furthermore, senior executives and the human resources department will regularly show care for employees, provide career guidance, and plan individual advancement goals and development, so as to keep them in a changing and challenging work environment. At the same time, salary adjustment and rank promotion has been made according to performance and market standard of the individual, providing market competitive salary and perfect benefits.

 

Inaugurating a digital learning platform, which can be accessed remotely from home

With the advent of the digital era, WT introduced the “WT e-Learning Academy,” a digital learning platform that combines online and in-person learning. Over the past three years, due to the pandemic, learning styles have changed and the proportion of digital learning has increased. Based on our training development plan, WT e-Learning Academy has established five-course categories, combining e-newsletters, knowledge center, and online courses to integrate internal and external resources and enrich the platform’s contents, while becoming a platform for linking WT’s knowledge transmission and communication. WT will continue to refine and hold regular course planning workshops in the hope of providing richer training resources to all colleagues through continuous innovation.